How to Start
Once you’ve defined both your overall strategy, your purpose and your voice, it’s time to get tactical.
Target Your Conversations
Finding a place for your conversations requires that you first locate where those you want to communicate with currently are. Start by searching the top 10 Social Media networks outlined in the first post in this series and look for likely audiences. If you are B2B, LinkedIn is a great place to start for example. Get a lay of the land within each community you are considering. Notice the segments, the conversations, where your competitors are and where they are not.
Define Your Voice
Decide which conversational voice you will adopt (See Define Your Voice). Once you’ve decided on which ‘personality’ best represents your company, this makes it easier to find the person who will actually be writing the Social Media content. Try and match the content provider’s personality with your chosen voice.
Start Slow
Nobody jumps on the Social Media freeway going 120 MPH immediately. It takes time to get up to that speed. Use the ramp up period to refine your message, learn what gets read, what triggers other conversations. You may in fact have no choice but to start slow. Few new bloggers are recognized as overnight visionaries.
Stay Consistent
You may find that 3-6 months into it you are still not seeing the kinds of results you were expecting. Be patient and whatever you do, stay the course. Watch your subscription rates as they slowly rise. You’ll typically see a lift each time you post. But watch the unsubscribe rates as well, particularly after posts. If they spike, review your content and make sure it is still relevant to your audience.
Remember That Most Readers Are Laying on the Sand. You may go months without a single comment to your incredibly well articulated posts. Just remember most readers will never post a comment. Instead make sure you post comments regularly on other blogs. Use your voice to respond to everything. Get heard, get noticed via comments. It will help drive traffic back to your posts. Readers will start to recognize you.
Acknowledge the Quick Wins
Someone read your post about an upcoming webinar and sent it to a colleague, which resulted in 2 new registrations. Make sure you document these quick wins and announce them to the team. These quick wins, as small as they may be, continue the momentum and lets everyone know their efforts are paying off – even if it’s one registration at a time.
Recognize that we are all Pioneers
Marketing’s embrace of Social Media is still in its infancy, despite all the hoopla. Things will change, new communities will be born or reshaped or go extinct. Just when you’ve got it all figured out, the rules will change (think SEO). Be agile, be patient, embrace change and commit to staying the course.
Part 1-Social Media: An Executive Primer
Part 2-Define Your Strategy
Part 3-Define Your Purpose
Part 4-Define Your Voice
Part 5-Audience Relationships
Part 6-How to Start
Part 7-Measuring Success
Part 8-Social Media Do’s and Don’ts
Updated 5-8-12
Visit my brand new website and learn more about Social Media Marketing Best Practices
Steve Kellogg
-Demand Generation/Marketing Automation Consultant, Astadia
-Eloqua Certified Marketing Best Practices Consultant
Thursday, December 31, 2009
Wednesday, December 30, 2009
Social Media Executive Primer Part 5
Audience Relationships
As with all marketing, the focus of Social Media is to build (and even repair) relationships. The key to driving a successful relationship is relevance. If your content isn’t of much interest to a reader, it is doubtful you will ever be able to build a relationship with that person.
Remember your goal is to create raving fans. And not only that, but to create raving fans that actually rave about you. With 97% of social media readers laying on the sand and only 3% actually in the water, you begin to see the kind of numbers game you’ll have to play to get others to rave about you.
And in order to do that, you have to communicate about something that your target audience is completely passionate about. The good news is that Social Media encompasses an enormous number of very detailed segments that you can tap into. The more specific the segment the better your chances at building a lasting, raving fan relationship.
It will obviously require more dedicated resources to create the many different segmented conversations you’ll likely identify. Batch and Blast has no place in social media, or anywhere else for that matter. Choose niches that convert, then go after everyone else. It is better to go after a group of 20 swimmers than 20,000 sunbathers.
If you currently use marketing automation tools, another way to build the relationship is to get your readers into your database so you can add them to your nurturing/scoring programs. Don’t think social media replaces email. In fact, a recent Nielsen Company analysis found that the heaviest social media users actually use email more, perhaps because of the steady stream of messages that social networks dump into participants’ inboxes.
Whichever voice you choose, know that the conversation will have to be passionate, dedicated, consistent and even intimate if you want real results. Just remember, your conversations are always about what you can do for your reader, it’s never about what they can do for you.
Your conversations are real-time examples of your brand. Build raving fans and let them disseminate your brand for you.
Part 1-Social Media: An Executive Primer
Part 2-Define Your Strategy
Part 3-Define Your Purpose
Part 4-Define Your Voice
Part 5-Audience Relationships
Part 6-How to Start
Part 7-Measuring Success
Part 8-Social Media Do’s and Don’ts
Updated 5-8-12
Visit my brand new website and learn more about Social Media Marketing Best Practices
Steve Kellogg
-Demand Generation/Marketing Automation Consultant, Astadia
-Eloqua Certified Marketing Best Practices Consultant
As with all marketing, the focus of Social Media is to build (and even repair) relationships. The key to driving a successful relationship is relevance. If your content isn’t of much interest to a reader, it is doubtful you will ever be able to build a relationship with that person.
Remember your goal is to create raving fans. And not only that, but to create raving fans that actually rave about you. With 97% of social media readers laying on the sand and only 3% actually in the water, you begin to see the kind of numbers game you’ll have to play to get others to rave about you.
And in order to do that, you have to communicate about something that your target audience is completely passionate about. The good news is that Social Media encompasses an enormous number of very detailed segments that you can tap into. The more specific the segment the better your chances at building a lasting, raving fan relationship.
It will obviously require more dedicated resources to create the many different segmented conversations you’ll likely identify. Batch and Blast has no place in social media, or anywhere else for that matter. Choose niches that convert, then go after everyone else. It is better to go after a group of 20 swimmers than 20,000 sunbathers.
If you currently use marketing automation tools, another way to build the relationship is to get your readers into your database so you can add them to your nurturing/scoring programs. Don’t think social media replaces email. In fact, a recent Nielsen Company analysis found that the heaviest social media users actually use email more, perhaps because of the steady stream of messages that social networks dump into participants’ inboxes.
Whichever voice you choose, know that the conversation will have to be passionate, dedicated, consistent and even intimate if you want real results. Just remember, your conversations are always about what you can do for your reader, it’s never about what they can do for you.
Your conversations are real-time examples of your brand. Build raving fans and let them disseminate your brand for you.
Part 1-Social Media: An Executive Primer
Part 2-Define Your Strategy
Part 3-Define Your Purpose
Part 4-Define Your Voice
Part 5-Audience Relationships
Part 6-How to Start
Part 7-Measuring Success
Part 8-Social Media Do’s and Don’ts
Updated 5-8-12
Visit my brand new website and learn more about Social Media Marketing Best Practices
Steve Kellogg
-Demand Generation/Marketing Automation Consultant, Astadia
-Eloqua Certified Marketing Best Practices Consultant
Tuesday, December 29, 2009
Social Media Executive Primer Part 4
Define Your Voice
Once you’ve established your purpose, the next step is to define your voice.
Below are the most effective types of voices to use. Begin by taking a subjective look at your company’s persona. How do you currently communicate to your customers. Are you light and endearing? Corporate and slightly pretentious? Steadfast and reliable? Choose the personality that best fits your company culture.
Whichever voice you choose, stick with it; don’t change voices mid-stream. Don’t change what makes you – you. This will only confuse your readers. Consistency is key, no matter which voice you adopt.
Reactionary
Nothing drives traffic like a good rant. One look at reality TV and you see those with the loudest voices tend to have the highest ratings. But if you use this method, don’t just scream about the problem. Be prepared to provide a solution. This method taps into common frustrations your target market is likely having with other solutions, or the challenges with a lack of any solution. The communication sequence is usually (1) connect with the problem (2) acknowledge the pain (3) provide empathy (4) reiterate what will happen if nothing is done (5) offer your solution.
Exclusivity
Find something that few people are offering solutions for. Or offer unique solutions to common problems.
Take an inventory of your IP and see where you can share those things that make you unique. This method works best if you are offering something truly scarce. Specific niches where you’ve created a custom solution for example. Play up the fact that your content is extremely valuable, that it is not something shared to many or made public. Make your audience feel like they’ve hit the jackpot with your content.
Thought Leadership
Much of today’s social media revolves around thought leadership. It’s the best type of conversation to have with anyone just beginning their buyer journey. This combined with Exclusivity provides a powerful positioning statement. While some people balk at the idea of divulging their inner most secrets, today’s best webinars provide a good roadmap of how to provide thought leadership that encourages follow up dialog. The main goal is to prove your credibility. The more segmented you can make your communications the better. Your content must appear at the right time to the right person with the right message. General Thought Leadership will only get you so far and usually won’t get your name on a short list. Include both strategic and tactical communications in your thought leadership mix.
Reliability
Seth Godin delivers a blog every single day, 7 days a week, rain or shine. Whether you choose to add content once a day, once a week or once a month, once you commit to a schedule, stick to it. Don’t deviate, don’t change the pattern. Consistency is key. Frequency is usually driven by bandwidth. If your contributors have the time to contribute MEANINGFUL dialog each day, great. Deliver whatever you can realistically consistently manage. Don’t make the mistake of delivering daily just to deliver daily. Your content must always be meaningful, useful and worth the time and effort of your readers.
Agreement
Politicians are masters at getting agreement. Identifying and acknowledging a problem lends itself to getting buy-in and agreement with your particular solution. The more relevant you can articulate the exact problem, the more agreement you are likely to get. This ties into a Reactionary voice very well. By virtue of you acknowledging the frustration of the problem you are discussing, agreement comes much more naturally. But don’t try and gain agreement on the obvious. Prove that you really have gone through the same specific ordeals your readers have.
Share the Love
Making friends is often a good way to engage in Social Media. Be prepared to do something for someone ‘just because’. Be genuine and never feign your intentions. Expect nothing in return. This might be a good method of communicating to current customers. Whether up selling, cross-selling or working towards subscription renewals, this type of communication is all about serving others. Almost philanthropic. The end result – creating not just a loyal customer but raving fans.
Part 1-Social Media: An Executive Primer
Part 2-Define Your Strategy
Part 3-Define Your Purpose
Part 4-Define Your Voice
Part 5-Audience Relationships
Part 6-How to Start
Part 7-Measuring Success
Part 8-Social Media Do’s and Don’ts
Updated 5-8-12
Visit my brand new website and learn more about Social Media Marketing Best Practices
Steve Kellogg
-Demand Generation/Marketing Automation Consultant, Astadia
-Eloqua Certified Marketing Best Practices Consultant
Once you’ve established your purpose, the next step is to define your voice.
Below are the most effective types of voices to use. Begin by taking a subjective look at your company’s persona. How do you currently communicate to your customers. Are you light and endearing? Corporate and slightly pretentious? Steadfast and reliable? Choose the personality that best fits your company culture.
Whichever voice you choose, stick with it; don’t change voices mid-stream. Don’t change what makes you – you. This will only confuse your readers. Consistency is key, no matter which voice you adopt.
Reactionary
Nothing drives traffic like a good rant. One look at reality TV and you see those with the loudest voices tend to have the highest ratings. But if you use this method, don’t just scream about the problem. Be prepared to provide a solution. This method taps into common frustrations your target market is likely having with other solutions, or the challenges with a lack of any solution. The communication sequence is usually (1) connect with the problem (2) acknowledge the pain (3) provide empathy (4) reiterate what will happen if nothing is done (5) offer your solution.
Exclusivity
Find something that few people are offering solutions for. Or offer unique solutions to common problems.
Take an inventory of your IP and see where you can share those things that make you unique. This method works best if you are offering something truly scarce. Specific niches where you’ve created a custom solution for example. Play up the fact that your content is extremely valuable, that it is not something shared to many or made public. Make your audience feel like they’ve hit the jackpot with your content.
Thought Leadership
Much of today’s social media revolves around thought leadership. It’s the best type of conversation to have with anyone just beginning their buyer journey. This combined with Exclusivity provides a powerful positioning statement. While some people balk at the idea of divulging their inner most secrets, today’s best webinars provide a good roadmap of how to provide thought leadership that encourages follow up dialog. The main goal is to prove your credibility. The more segmented you can make your communications the better. Your content must appear at the right time to the right person with the right message. General Thought Leadership will only get you so far and usually won’t get your name on a short list. Include both strategic and tactical communications in your thought leadership mix.
Reliability
Seth Godin delivers a blog every single day, 7 days a week, rain or shine. Whether you choose to add content once a day, once a week or once a month, once you commit to a schedule, stick to it. Don’t deviate, don’t change the pattern. Consistency is key. Frequency is usually driven by bandwidth. If your contributors have the time to contribute MEANINGFUL dialog each day, great. Deliver whatever you can realistically consistently manage. Don’t make the mistake of delivering daily just to deliver daily. Your content must always be meaningful, useful and worth the time and effort of your readers.
Agreement
Politicians are masters at getting agreement. Identifying and acknowledging a problem lends itself to getting buy-in and agreement with your particular solution. The more relevant you can articulate the exact problem, the more agreement you are likely to get. This ties into a Reactionary voice very well. By virtue of you acknowledging the frustration of the problem you are discussing, agreement comes much more naturally. But don’t try and gain agreement on the obvious. Prove that you really have gone through the same specific ordeals your readers have.
Share the Love
Making friends is often a good way to engage in Social Media. Be prepared to do something for someone ‘just because’. Be genuine and never feign your intentions. Expect nothing in return. This might be a good method of communicating to current customers. Whether up selling, cross-selling or working towards subscription renewals, this type of communication is all about serving others. Almost philanthropic. The end result – creating not just a loyal customer but raving fans.
Part 1-Social Media: An Executive Primer
Part 2-Define Your Strategy
Part 3-Define Your Purpose
Part 4-Define Your Voice
Part 5-Audience Relationships
Part 6-How to Start
Part 7-Measuring Success
Part 8-Social Media Do’s and Don’ts
Updated 5-8-12
Visit my brand new website and learn more about Social Media Marketing Best Practices
Steve Kellogg
-Demand Generation/Marketing Automation Consultant, Astadia
-Eloqua Certified Marketing Best Practices Consultant
Sunday, December 27, 2009
Social Media Executive Primer Part 3
Define Your Purpose
There are various purposes for social media marketing. Some marketers want to spark a movement while others simply want to use it to support other marketing efforts. It is important to decide what your purpose is in the social media world. Knowing your purpose will help align your strategies.
1. Be a Watch Dog. You can listen to what is being said about your business via social media marketing and use it as a way to police your brand. You might read a negative Tweet about your Customer Service Department and warn them so they can take the appropriate action to resolve the issue. Comcast has excelled at this.
2. Create a Conversation. One of the greatest benefits of social media marketing is it allows you to create a dialog with your customers, partners, prospects, colleagues, etc. The dialog is what builds the relationship and can allow you to benefit from it. The more conversations you have with your customers and prospects, the better you get to know them and their needs – and the better they get to know you and your business. And it can improve your relationship with them if done correctly because they will feel as though you are listening which is vital in any relationship. Use the dialog to do market research, respond quickly when issues arise, build your brand, and more!
3. Ignite a Movement. Some marketers use social media marketing to spark a movement meaning do something profound online that’s highly recognized and that others follow. For instance, Comcast staring using Twitter in 2008 by creating a “ComcastCares” account to target complaints about their services. It then responded to those complaints and worked toward a resolution for each and doing so, improved its customer service. Comcast has been recognized as one of the best companies at utilizing Twitter for B to C interactions. If you have something like this in mind, plan carefully because you may very well lose control once the movement is sparked.
4. Support Other Marketing Efforts. One of the most common purposes for engaging in social media marketing is to use it to support your other marketing efforts. Social media marketing is just another avenue to reach your target, create conversations, build and monitor your brand. If you have an event you want to promote, you can use traditional marketing avenues to promote it such as email, direct mail, banner ads, your website but you can also use social media marketing. It is one of thee cheapest marketing avenues if not thee cheapest. Most social media sites do not charge any fees so why not use them to promote your event? Just keep in mind the target audience for your event and be sure you don’t invite all your Facebook fans if you really only are targeting a small subset of them.
5. Innovate. Some marketers are finding ways to use social media to position themselves as thought leaders and innovators. Social media is, in itself, state-of-the-art marketing and a modern way of communicating so if you can use it to position your leaders and products as innovate, you gain double-time. Not only will your customers and prospects learn about your leaders and products but they will via a means they prefer and that’s most convenient for them such as on their Facebook or Twitter homepage or RSS feed. If you don’t reach out to them via social media, you can bet your competitors are!
Part 1-Social Media: An Executive Primer
Part 2-Define Your Strategy
Part 3-Define Your Purpose
Part 4-Define Your Voice
Part 5-Audience Relationships
Part 6-How to Start
Part 7-Measuring Success
Part 8-Social Media Do’s and Don’ts
Steve Kellogg
-Demand Generation/Marketing Automation Consultant, Astadia
-Eloqua Certified Marketing Best Practices Consultant
There are various purposes for social media marketing. Some marketers want to spark a movement while others simply want to use it to support other marketing efforts. It is important to decide what your purpose is in the social media world. Knowing your purpose will help align your strategies.
1. Be a Watch Dog. You can listen to what is being said about your business via social media marketing and use it as a way to police your brand. You might read a negative Tweet about your Customer Service Department and warn them so they can take the appropriate action to resolve the issue. Comcast has excelled at this.
2. Create a Conversation. One of the greatest benefits of social media marketing is it allows you to create a dialog with your customers, partners, prospects, colleagues, etc. The dialog is what builds the relationship and can allow you to benefit from it. The more conversations you have with your customers and prospects, the better you get to know them and their needs – and the better they get to know you and your business. And it can improve your relationship with them if done correctly because they will feel as though you are listening which is vital in any relationship. Use the dialog to do market research, respond quickly when issues arise, build your brand, and more!
3. Ignite a Movement. Some marketers use social media marketing to spark a movement meaning do something profound online that’s highly recognized and that others follow. For instance, Comcast staring using Twitter in 2008 by creating a “ComcastCares” account to target complaints about their services. It then responded to those complaints and worked toward a resolution for each and doing so, improved its customer service. Comcast has been recognized as one of the best companies at utilizing Twitter for B to C interactions. If you have something like this in mind, plan carefully because you may very well lose control once the movement is sparked.
4. Support Other Marketing Efforts. One of the most common purposes for engaging in social media marketing is to use it to support your other marketing efforts. Social media marketing is just another avenue to reach your target, create conversations, build and monitor your brand. If you have an event you want to promote, you can use traditional marketing avenues to promote it such as email, direct mail, banner ads, your website but you can also use social media marketing. It is one of thee cheapest marketing avenues if not thee cheapest. Most social media sites do not charge any fees so why not use them to promote your event? Just keep in mind the target audience for your event and be sure you don’t invite all your Facebook fans if you really only are targeting a small subset of them.
5. Innovate. Some marketers are finding ways to use social media to position themselves as thought leaders and innovators. Social media is, in itself, state-of-the-art marketing and a modern way of communicating so if you can use it to position your leaders and products as innovate, you gain double-time. Not only will your customers and prospects learn about your leaders and products but they will via a means they prefer and that’s most convenient for them such as on their Facebook or Twitter homepage or RSS feed. If you don’t reach out to them via social media, you can bet your competitors are!
Part 1-Social Media: An Executive Primer
Part 2-Define Your Strategy
Part 3-Define Your Purpose
Part 4-Define Your Voice
Part 5-Audience Relationships
Part 6-How to Start
Part 7-Measuring Success
Part 8-Social Media Do’s and Don’ts
Steve Kellogg
-Demand Generation/Marketing Automation Consultant, Astadia
-Eloqua Certified Marketing Best Practices Consultant
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